As part of our Customer Service commitment, Boetje Foods Inc. stands behind our products and we want you to be as happy with them, as the vast majority of our customers have been for over 130+ years. If for any reason you’re unsatisfied we encourage you to contact us at 309-788-4352 between the hours of 8:00am and 4:00pm CT or via email at info@boetjefoodsinc.com.
We’re very sorry, but food products cannot be returned. All items from our online store are sold on a non-returnable basis unless defective. Please check that all items received are what you have ordered. If you have received an INCORRECT item DO NOT OPEN IT. We will not accept or provide refunds of items that have been opened, tampered with or not in their original condition.
We do our best to minimize product breakage in transit; however, items can experience some breakage during shipping. If your item arrived damaged or contaminated in any way, please contact us directly and we will do our best to resolve the issue.
Please DO NOT return any item without contacting us first.
Returns:
For instances where product is defective, damaged or contaminated, you may contact us to request a return of your purchase within 14 days of receiving your shipment for a refund or replacement.
Refunds (if applicable):
No refund given, exchange offered or correspondence will be entered into for:
- Change of mind
- Products that have been opened or tampered with or are not in their original condition.
- Incorrect orders made by the recipient
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your choice of return will be processed accordingly.
Due to the wide range of personal taste preferences and food likes/dislikes, we unfortunately do not offer refunds or replacements for products that are “not quite to your liking.”
Late or missing refunds (if applicable)
If you haven’t received a refund after ten (10) days, we ask that you first check with your bank or Credit Card Company as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund yet, please contact us at info@boetjefoodsinc.com.
Shipping to Boetje
Products should only be shipped to us if you have been instructed to do so, by one of our Customer Service Representatives. You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Substitution Policy:
We will make every effort to maintain consistency on our advertised products. However, from time to time some of our items are limited due to demand, discontinued and may not be available. When this occurs, we reserve the right to substitute an item with one of equal or greater value, without notice and without any additional cost to you.
If you have any questions or concerns relating to refunds, please contact us immediately at 309-788-4352 or via email info@boetjefoodsinc.com.